Refund policy

Muvèlo | Returns & Refunds Policy

Effective Date | March 19, 2025

At Muvèlo, every piece is crafted with care and intention. Because we build in small batches with modular parts, we follow a simple, fair process to keep quality high and waste low.

By placing an order, you agree to the return terms below, which form part of our Terms of Use.

Cutie Complete Set of 4 — Returns, Replacements & Warranty

Cutie sets are eligible for replacement only if they arrive broken, damaged or defective. Returns and exchanges for change of mind, colour or design selection, or damage caused after delivery are not accepted.

Record a continuous unboxing video before opening the parcel. Start with the unopened, sealed box and shipping label, then show the opening, all four Cuties, the LED tea lights, the inner packaging and any damage or defect clearly.

Email design@muvelo.in within 48 hours of delivery with your order number and the unboxing video. This follows our existing damage-reporting process.

After we review and verify the damage or defect on arrival, we will arrange a replacement Cutie Complete Set of 4. This is a replacement or exchange process; refunds are not offered under this policy except where required by applicable law.

Keep all parts, accessories and the original packaging until your claim is resolved. Wait for our return instructions before sending anything back. We cover approved return shipping and delivery of the replacement for verified damage or defects on arrival.

Cutie lamps do not include an additional product warranty. Breakage or damage caused after delivery is not covered.

These terms do not limit your rights or remedies under applicable consumer law.

Cutie terms updated October 4, 2026. For Cutie Complete Set of 4 purchases, the terms above apply in place of the general resolution options below, subject to applicable consumer law.

1 | General Policy

All sales are final unless the product is damaged or defective on delivery.
Returns are not accepted for:
- Change of mind
- Incorrect selection or sizing
- Post-delivery damage or mishandling
- Custom or personalized products
- Products marked as final sale

2 | How to Request a Return or Replacement

Email us within 48 hours of delivery with a clear video showing the issue.
Always record an unboxing video when you receive your order. This helps us verify any transit damage quickly.

Requests without video proof cannot be processed.

3 | Eligibility

Your request is eligible if:

The item arrived broken or defective, and
You emailed the required video within 48 hours of delivery

We reserve the right to inspect all claims. Returns for reasons other than verifiable defect or damage will be rejected.

4 | Resolution

The resolution options in this section apply to products other than Cutie Complete Set of 4. Please refer to the Cutie terms above for Cutie replacements.

Once we review your email and video:

If approved, we will offer either:
- A replacement of the same item | subject to stock, or
- A refund | processed within 7–10 business days to your original payment method
If the exact item is unavailable, we may offer a similar replacement or a refund.

5 | Return Shipping

We will share return instructions after approval.
For verified damage on arrival, we will provide a prepaid return label or cover return shipping.
For products other than Cutie Complete Set of 4, for non-defect returns that we approve at our discretion, the customer covers return shipping.
Unauthorized returns will not be accepted.

6 | No Restocking Fee

No restocking fee applies in any case.

7 | Non-Refundable Costs

Shipping, handling, and packaging fees are non-refundable, except where the issue is verified as our error.

8 | Condition of Returned Items

Items must be returned with all parts, accessories, and original packaging.
Use proper protective packing to avoid transit damage during return.

9 | Limitation of Liability

Muvèlo’s total liability is limited to the value of the purchased product.
We do not offer compensation for indirect, incidental, or consequential loss | damage after delivery | unauthorized modifications or third-party repairs.