Privacy policy

Muvèlo Privacy Policy

Last Updated: April 12, 2025

At Muvelo, we care deeply about your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website, make a purchase, or interact with us in any way through www.muvelo.in (the “Site”) or any related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Site and Services.

1. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or service improvements. When we do, we will revise the "Last Updated" date and post the updated policy on this page.

2. What Information We Collect

A. Information You Provide Directly

Contact Details: Name, email, phone number, shipping/billing address.
Order Information: Products ordered, payment confirmation, returns/exchanges.
Account Information: Username, password, account preferences.
Support Communications: Messages, emails, or other inquiries sent to us.

B. Automatically Collected Data (Usage Data)

We use cookies, pixels, and analytics tools to collect data such as:

IP address, device/browser type, time zone
Pages viewed, time spent, clicks/interactions
Login activity and Site navigation behavior

C. Third-Party Information

We may receive information from:

Shopify (our store platform) for site management
Payment gateways for order processing (e.g., Razorpay)
Shipping and fulfillment partners
Marketing & analytics platforms (e.g., email or ad tools)

All data shared with or received from third parties is governed by this Privacy Policy and the respective partner’s privacy terms.

3. How We Use Your Information

We use your personal data for the following purposes:

A. Providing Our Services

Process orders and payments
Arrange shipping and track deliveries
Handle returns, refunds, or exchanges
Maintain your account and preferences

B. Customer Support and Communication

Respond to inquiries
Send order confirmations, updates, and alerts
Notify you about product or policy changes

C. Marketing and Promotions

Send promotional emails, offers, or product updates (you can opt out anytime)
Show you targeted ads on our Site and other platforms based on browsing behavior

D. Site Improvement and Security

Analyze traffic and behavior for performance improvement
Detect fraud, unauthorized access, or abuse of Services
Maintain a safe, secure, and optimized platform

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login info
Understand browsing behavior
Show you relevant content and ads
Power core Shopify functionalities

You can adjust your browser settings to disable cookies, but this may affect the functionality of our Services. For more, see Shopify’s cookie policy:
https://www.shopify.com/legal/cookies

5. How We Share Your Information

We may share your personal data with:

Category of Data	Shared With
Contact & Order Info	Payment processors, shipping carriers, order systems
Usage Data (e.g., cookies, IP)	Analytics & advertising providers (Google, Meta, etc.)
Customer Support Data	Service providers managing support platforms
Internal Business Analytics	Affiliate brands under NIBS Studio (if applicable)
Legal & Regulatory Compliance	Law enforcement or regulators, if legally required

We do not sell or “share” your personal information for monetary gain.

6. International Transfers

Your data may be stored or processed outside your country (including the U.S. or EU) through third-party service providers. If transferred internationally, we use recognized legal frameworks such as Standard Contractual Clauses (SCCs) to ensure lawful protection of your data.

7. Children’s Privacy

Muvelo does not knowingly collect data from children under the age of 13. If you are a parent or guardian and believe your child has submitted personal information, please contact us at design@muvelo.in to have it deleted.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access personal information we hold about you
Correct or update inaccuracies
Delete your data (subject to legal or transactional requirements)
Withdraw consent for marketing or processing
Port your data to another provider
Limit or restrict the use of your data
Appeal a decision about a data request

To exercise these rights, please email design@muvelo.in with your request. We may verify your identity before fulfilling your request. You may also appoint an authorized agent to do so on your behalf.

We will never discriminate against you for exercising your privacy rights.

9. Security and Data Retention

We employ industry-standard protections including encryption, access controls, and secure servers. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

Your data is retained:

As long as your account is active
As required to fulfill orders or legal obligations
For analytics and improvement, as permitted by law

10. Third-Party Links

Our website may contain links to other sites (e.g., Instagram, YouTube, payment gateways). We are not responsible for the privacy practices or content of these external sites. Please review their policies before interacting with them.